Privacy Policy

At PALOTA LIMITED, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information: When you make a purchase or attempt to make a purchase through our website, we collect personal details, including your name, billing address, shipping address, email address, phone number, and payment information (credit card or other payment details).
Automatically Collected Information: We automatically collect certain information about your device when you visit our website, such as your IP address, browser type, time zone, and some of the cookies installed on your device.

Order Information: We collect and retain information related to your orders, including order history and preferences.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

Order Fulfillment: To process and fulfill your orders, including sending you confirmations, tracking details, and handling returns.
Communication: To communicate with you regarding your orders, any issues with your purchases, or to send promotional offers (with your consent).
Improvement of Services: To improve our website and services by analyzing how users interact with our website.
Fraud Prevention: To screen for potential risks and fraud as part of our efforts to provide a secure shopping environment.

3. Sharing Your Information

We respect your privacy and do not sell or share your personal information with third parties, except in the following circumstances:

Service Providers: We share your information with trusted third-party service providers that assist us in processing orders, such as payment processors and shipping companies.
Compliance with Law: We may disclose your personal information to comply with legal obligations, to respond to lawful requests, or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a personalized shopping experience. Cookies are small data files stored on your device that help us track your preferences and usage. You can modify your browser settings to disable cookies, but this may limit certain functionalities of our website.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to correct any inaccuracies in your personal information.
Deletion: You have the right to request the deletion of your personal data, subject to certain legal obligations.
Objection to Processing: You may object to our processing of your personal data in some circumstances, such as for marketing purposes.
Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@palota.co.uk.

7. Data Security

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please check this page periodically for updates. Your continued use of the website constitutes acceptance of any changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

PALOTA LIMITED
Blackford Trading Estate
574 Manchester Road
Bury, BL9 9SW
Email: support@palota.co.uk