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At PALOTA LIMITED, we aim to provide a seamless shopping experience from the moment you place an order to the time it arrives at your door. Please read the following details regarding our delivery and returns policy.
We offer various shipping options to ensure your order reaches you in the most convenient and timely manner. Available shipping methods will be displayed at checkout based on your location and the size of your order.
Shipping fees vary depending on your location and the delivery option chosen at checkout. The total shipping cost will be displayed before you complete your purchase.
Free Shipping: We offer free standard shipping on orders over £200
Orders are typically processed within 1-2 business days after payment is received. You will receive an email confirmation once your order has been dispatched, including tracking information if applicable.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
At this time, we only ship within the UK. If you are located outside of the UK and are interested in our products, please contact us at support@palota.co.uk for more information on potential shipping options.
While we strive to deliver all orders within the estimated timeframes, there may occasionally be delays due to factors beyond our control, such as weather conditions or courier issues. If your delivery is delayed, we will keep you informed and work with you to resolve any issues as quickly as possible.
If you’re not completely satisfied with your purchase, we offer a 14-day return policy. You have 14 days from the date you receive your order to initiate a return.
To be eligible for a return, your item must meet the following criteria:
To request a return, please contact us at support@palota.co.uk with your order details. Once your return is approved, you will be provided with instructions on how to send the item back to us.
Please Note: You are responsible for paying return shipping costs unless the product is faulty or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, a refund will be issued to your original payment method within 7-10 business days.
Please note that shipping charges from your original order are non-refundable unless the return is due to our error (e.g., incorrect or faulty items).
If you would like to exchange an item for a different size, color, or product, please contact us at support@palota.co.uk. Exchanges are subject to product availability. You are responsible for return shipping costs unless the exchange is due to a product defect or error on our part.
Some items are exempt from being returned, including:
If you are unsure whether your product is eligible for return, please contact us for clarification.
If your item arrives damaged or faulty, please contact us at support@palota.co.uk within 7 days of receiving the item. We will arrange for a replacement or refund, including return shipping costs where applicable.
For further assistance with delivery or returns, please contact our customer service team at:
PALOTA LIMITED
Blackford Trading Estate
574 Manchester Road
Bury, BL9 9SW
Email: support@palota.co.uk