Refunds Policy

At PALOTA LIMITED, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your product, we’re here to help. Please read the following policy carefully for information on how to request a refund or return.

1. Returns

You have 14 days from the date of receiving your order to request a return. To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase (such as your order confirmation or receipt).

To initiate a return, please contact us at support@palota.co.uk with your order number and details of the product you’d like to return.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please note that:

Refunds may take up to 7-10 business days to appear in your account, depending on your bank or card issuer.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a fault on our part (e.g., incorrect or damaged item).

3. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us at support@palota.co.uk. Exchanges are subject to availability. You will be responsible for any return shipping costs unless the exchange is due to an error or defect with the product.

4. Non-Returnable Items

Certain products are not eligible for returns or refunds, including:

Items that have been used or opened.
Sale items or items purchased with a discount (unless faulty).
Personal care items such as compression wear that have been worn or are no longer in their original packaging.

If you are unsure whether your item is eligible for return, please reach out to our customer service team at support@palota.co.uk for clarification.

5. Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us immediately at support@palota.co.uk with your order number and details of the issue. We will work with you to resolve the issue, either by sending a replacement or issuing a full refund.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at support@palota.co.uk for assistance.

7. Return Shipping

You are responsible for paying your own shipping costs when returning an item, except in cases of faulty products or incorrect items received. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

For any further questions or assistance with your return or refund, please contact us at:

PALOTA LIMITED
Blackford Trading Estate
574 Manchester Road
Bury, BL9 9SW
Email: support@palota.co.uk